What is quality? A classical question with many answers. As I’m just back home from Japan I find myself getting absent-minded, thinking about quality. I murmur about quality when there is no one around. These are characteristic symptoms of the Japanese condition. It hits the unsuspecting Westerner when they are confronted by Japanese quality. In my case it happened when I travelled by the famous Shinkansen high-speed trains and found out that speed is not the main point.

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